Store Policies

1. Fraud.
We reserve the right to reject any order that in our sole discretion is made in bad faith or violates any United States or Foreign rules, regulations or taxes.

It is a violation of the law to place an order under a false name or with an invalid or unauthorized credit card.

We reserve the right to prosecute and pursue any legal action, to the fullest extent permitted by law, against any person who commits fraudulent activity on our website, as well as

2. Shipping
We offer a variety of shipping options to meet your shipping needs.

We use premium carriers (UPS, USPS) with Next Day, 2nd Day and Ground delivery options available for most items. Please check the individual product page for specific delivery options. Items that cannot be shipped via UPS will be delivered via common carrier.

All deliveries are insured and guaranteed against loss, theft and damage for their full purchase value.

Please note the posted shipping time is listed on the individual product page and may vary from item to item. Saturday delivery is not available.

The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience authorization difficulties.

There may be occasional delays beyond the posted shipping time. If your order is delayed beyond the expected timeframe, we will notify you of the delay via e-mail. If you wish to cancel your order as a result of a shipping delay you may do so by contacting our Customer Service Department. If you do not request cancellation the product will be shipped as soon as possible.

Whenever possible, we will attempt to ship multiple items together to reduce shipping charges. Please see the item page to determine if this is possible for your order.

All shipping prices are quoted in U.S. dollars.

No C.O.D. orders can be accepted.

3. Order Cancellation
We reserve the right to cancel an order or to issue a Return Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error.

No backordered item will be kept open beyond 30 days without the consent of the customer.

Once an order has been placed, it cannot be cancelled unless the shipment is delayed beyond the represented shipping time. If the ordered product(s) does not ship within the represented time, we will honor any request for cancellation received prior to the actual shipping date of the product(s).

4. System Availability
We utilize highly reliable computer systems and Internet Service Providers for the services provided over its web site. We will not be responsible for system down time and other technical difficulties, or orders that are not processed or accepted as a result of such systems.

5. Payment and Sales Tax
We accept VISA, MasterCard, and Discover credit cards for all purchases.

Purchase Orders are accepted upon credit approval and payable on net 30-day terms, unless otherwise specified.

All payments must be in US Dollars. Current billing addresses and phone information must be included with every order.

Sales Tax will be charged as required by local laws.

6. Sales Policy
Most products are covered under a manufacturer warranty. See the respective product description for more details.

Missing Parts - Contact us for missing parts and we will work with you to resolve the problem. If required, you will need to submit a Missing Part Service Request to obtain a replacement part or to receive an account credit.

Overdue Delivery - please contact us at our Customers Service Department.

All Other Claims - Submit a Customer Service Request directly to Carolinas First Defense within 7 days of receipt of your product shipment for the following:
Product not as advertised
Wrong quantity shipped
Wrong item shipped
Freight damage
Incorrect shipping charge

7. Warranty & Return Policy
Please  see Return Policy page.

8. Customer Service Department
Should you have any other questions or concerns you may submit a Customer Service Request directly to us for the following items:
Defective Product
Missing Parts
Product Not As Advertised
Overdue Delivery
Wrong Quantity Shipped
Wrong Item Shipped
Freight Damage
Incorrect Shipping Charges
Special Promotions

9. Firearms Training Class Cancellation Policy’s

This policy will define how training class cancellations are handled. 

Class Cancellation Policy

Due to limited classroom seating and availability, no refunds will be issued for any class registrations. The class registrations are non-refundable and non-transferable to anyone registered for a class and does not show or attend.

Participation Waiver

Registrant acknowledges that registration and participation is voluntary, and that by registering for this Carolinas First Defense training class that he/she is solely responsible for any loss, damage or injury, including death, that may be sustained on the premises or any location where any class is being conducted.

Publicity Waiver

Unless informed otherwise, Carolinas First Defense will consider photographs taken of students in the class and on the range to be permissible for publication on the CFD website, social media and other web-based publications.